How long does order processing take?

Most orders are prepared within 1 to 3 business days. Processing times may be longer during holidays, promotional periods, or when an item requires additional quality checks.

How do I track my order?

When tracking is available, a shipping confirmation email will be sent after the order leaves fulfillment. Tracking updates may take time to appear after the carrier receives the parcel.

Can I change or cancel an order?

Contact us as soon as possible at service@mivoira.com. We cannot guarantee changes after an order enters fulfillment, but we will do our best to help before shipment is completed.

Are the products suitable for every pet?

Each pet has different size, behavior, and safety needs. Always supervise first use, inspect items regularly, and stop using any product if it becomes damaged or unsuitable for your pet.

Email: service@mivoira.com